FAQs/Returns

RETURNS/EXCHANGES:  Glamour Extensions offers a generous return/exchange policy. If you are uncertain of color, please take advantage of purchasing either a sample or our refundable color ring. Most customers do very well picking out colors on the monitor. However, if you receive an item that is not the color/quality you expected, we ask that you do not take the item away from the inside packaging. Once the item is out of the inside packaging, we cannot return or exchange. Please be sensitive to the hygiene laws that prohibit reselling an item that has been tried on or worn. Once the item is out of the inside packaging the item is deemed non sellable. The only way to guarantee this is to keep in the inside packaging until you are certain of your purchase. Please read below for specific details.

If you find you need to exchange your item, please return to the return address on package:  Glamour Extensions, 13012 Dekoven Drive, Fishers, Indiana 46037 and enclose a note stating the color/style to exchange for. Also, there will be a fee for S&H to return your item you are exchanging. For USA orders we give you a discounted exchange rate for exchange S&H of $6.99. International orders S&H is $14 for 12pc sets and $24 for the One Piece to exchange. You may pay this with credit card, paypal, or personal check. Please arrange your S&H payment via email at glamourextensions@yahoo.comWe will return any item but charge a 15% restock fee if it is not taken away from the inside packaging due to hygiene laws and resale but please return within ten days of receipt. There is no restock fee for Exchanges.

***PLEASE NOTE THE PHOTOS OF THE MODELS ARE TO REPRESENT THE COLORS OF THE PRODUCTS WE OFFER AND ARE NOT NECESSARILY WEARING OUR ITEM. SOME PHOTOS THE MODELS ARE WEARING THE ITEM BUT THE PHOTOS ARE TO REPRESENT COLOR ONLY AND MAY NOT ACCURATELY DESCRIBE LENGTH ETC.

CLIP IN FRINGE AND BANGS ARE NOT RETURNABLE DUE TO THE NATURE OF THE PRODUCT. THIS ITEM CAN BE EXCHANGED FOR AN ALTERNATE COLOR OR THE ITEM CAN BE DYED BY A PROFESSIONAL TO MATCH. PLEASE BE CONFIDENT WHEN PURCHASING THIS PRODUCT AS YOU CANNOT TAKE IT OUT AND TRY IT ON DUE TO HYGEINE LAWS PROHIBITING RESELLING OF PRODUCT AFTER OUT OF MANUFACTURS PACKAGING.

ALL OTHER PRODUCTS EXCEPT BANGS AND FRINGE MAY BE RETURNED OR EXCHANGED IF NOT OUT OF INSIDE PACKAGING.

SHIPPING IN USA:  Glamour Extensions ships all orders placed by noon EST the same day via Priority Mail with USPS.  All orders placed after noon EST will ship the following day. Please allow 3-4 business days for delivery. 

EXPEDITED SHIPPING:  Glamour Extensions offers expedited shipping should you need your order quickly. The fee is $25 for overnight in the USA via Express Mail usps.com. Occasionally USPS will not guarantee overnight to smaller cities and worst case scenario is the following day by noon.  If you would like to use overnight shipping, go ahead and place your order. The system will charge the $10.99 S&H and we will need to collect the additional $14 manually as all payments go through a secure processer using a credit card. You can pay the additional fee via PayPal or Credit Card. However, we will need your credit card information to process manually. Please send the request to glamourextensions@yahoo.com.  Please note this is time sensitive and all overnight requests must be received by 11am EST in order to process for following day.

INTERNATIONAL S&HGlamour Extensions ships worldwide using the same low flat rate offered to USA customers of $10.99.  We use Priiority International via USPS and geverally it takes approximately 4-9 business days depending on how quickly customs clears your item. Glamour Extensions does offer an expedited S&H for International orders via Express with USPS and the rate is $35.  This will ensure the items delivery within 5 business days. 

GLAMOUR EXTENSIONS uses nothing but the highest quality Indian Remy Human hair. The hair is double wefted for the 12 piece sets and cuticles all facing in one direction to keep the hair from tangling. You may flat iron and curl as desired. We discourage washing your hair pieces until absolutely necessary and avoid excessive washing. This will keep the longevity of your item much longer as with any hair extensions. When washing be sure to use salon products with nice conditioners. Also, Marrocon oil is a nice product to add for managability. The 12 piece sets come with two tester pieces without clips should you ever desire to color your item. Glamour Extensions does not advise bleaching/lifting your item only depositing color